These General Conditions of Use apply to sales made by Undying Sun (in Madrid, Spain) through its online store located at the web address www.undyingsun.com , as well as the use that users make of said website. Access to this website or its use in any way implies acceptance of these general conditions.
All the prices of our products are shown in EUROS and indicate the final price, including the corresponding VAT as well as shipping costs. The price indicated by each product is its current price at all times and the one that will be applicable when placing an order. Undying Sun reserves the right to modify prices at any time without prior notice, in which case it undertakes to apply the prices indicated on each product at the time of placing your order.
The fact of placing an order in the Undying Sun online store is equivalent to full and complete acceptance of the prices, the description of the products for sale and the general conditions of sale, which will be the only ones applicable to the contract thus concluded.
Possible customs charges are borne by the recipient.
To place an order, the customer must follow the online purchase process from the choice of products to payment. The whole process will be done through a secure and encrypted connection. At the end of an order, the customer will receive an order confirmation (by email or from the Web), which will be valid as proof of purchase. Along with your order, you will receive a purchase invoice.
Likewise, the client will be informed through the website of the reference of his order; From that moment on, you can track the order or make inquiries about it, in “Your account/Status of your orders”.
When the items that make up the order are confirmed, the final price to be paid will be displayed, which is made up of the price of each item with its corresponding applicable taxes plus shipping costs.
The customer can pay for their purchase by using a credit or debit card and PayPal. For this, the client will be redirected to the secure server of our bank, where they will proceed to pay in a completely secure way. At the end of the payment process, you will return to the online store, where you will be notified of the result of the operation.
The orders will be sent by post courier service.
As a general rule, orders will be shipped on the same day as your request or the next morning, unless it coincides with a public holiday. Undying Sun will make every effort to meet deadlines; However, as it is a service offered by third parties, its delay does not imply the cancellation of the order or any compensation.
Undying Sun’s commitment is to offer the highest quality and achieve total customer satisfaction. Therefore, if when you receive your order you are not satisfied with any of your items, you have a period of fourteen (14) calendar days from the date of receipt to be returned.
The items to be returned must be sent with their original labels and packaging, as well as in optimal condition, without any sign of having been used. A copy of the delivery note or delivery note must also be included in the return package, where the returned products and the reason for the return are also marked.
Important: If on the day of receipt the packaging is damaged, tell the carrier that you do not accept it; We will work to ensure that you receive another shipment in perfect condition as soon as possible.
To proceed with the return, the customer must first contact Undying Sun via email (firstname.lastname@example.org), to be informed of the steps to follow.
Undying Sun will reimburse the customer for the shipping costs of the return if it was due to an error attributable to Undying Sun: if the product received does not correspond to the one requested, or if it presents a defect or factory damage. Otherwise, only the amount of the product that he has returned will be reimbursed, but not the shipping costs.
Please remember that the products are the responsibility of the customer until they return to our offices. In case that the merchandise is damaged due to improper packaging -in the return shipment-, we will not be able to accept the return.
Once the merchandise has been received in our offices, and after checking its status, the amount will be reimbursed by bank transfer to the current account that you indicate. The payment will not be made until we have received the product and verified its perfect condition.
6. Security access and payment
For Undying Sun, the safety of customers is essential when buying. In order to protect the transmission of confidential information, the Undying Sun Web server has a data encryption protocol using algorithms of up to 256 bits, through an SSL (Secure Sockets Layer) Security Certificate. SSL encryption technology protects financial transactions and data flow (name, address, credit card number, etc.), thus allowing operations to be carried out safely.
For payment with Visa and Mastercard credit cards, the customer must have activated the payment through CES (Secure Electronic Commerce). Communication between the customer and the payment entity is also carried out through a secure server with SSL encryption, and neither Undying Sun nor third parties will be able to access the customer’s credit card details.